Refund policy

 

Velan – Returns & Refunds Policy

Last updated: 10/12/2025

At Velan, every item is made to order through our print-on-demand partners. Because of this, we do not hold inventory and cannot resell returned items. Please read this policy carefully before placing your order.

1. Made-to-Order Products (Important)

All Velan products are made to order once you complete your purchase.

For this reason, we generally do not accept returns or exchanges for:

  • Change of mind

  • Ordering the wrong size or color

  • Disliking the fit or style

We strongly encourage you to review size charts and product details carefully before ordering. If you have questions about sizing or fit, contact us at velanfitofficial@gmail.com before you buy.

2. Defective, Damaged, or Incorrect Items

We will gladly replace or refund items that arrive:

  • Defective or misprinted

  • Damaged in transit

  • Incorrect (wrong item, size, or design compared to your order confirmation)

If you receive an item with any of these issues, please contact us within:

  • 7 days of delivery

Email: velanfitofficial@gmail.com 

Include the following:

  1. Your order number

  2. A brief description of the issue

  3. Clear photos showing:

    • The defect or damage

    • The full item

    • Any damage to packaging (if applicable)

Once we review your request and confirm the issue, we will:

  • Arrange a replacement at no additional cost, or

  • Issue a refund to your original payment method, depending on the situation.

3. Order Changes & Cancellations

Because orders move into production quickly:

  • Changes or cancellations are only possible before your order has entered production.

  • If you need to change or cancel your order, contact us immediately at velanfitofficial@gmail.com with your order number.

If production has already started, we are unable to cancel or modify the order.

4. Returns & Exchanges for Size / Fit

As all items are made to order:

  • We do not accept returns or exchanges for size or fit issues when the size ordered matches the size on your order confirmation.

  • If you are unsure about sizing, please reach out to us before purchasing so we can help.

In special cases, and at our sole discretion, we may offer a discount on a replacement order, but this is not guaranteed.

5. Non-Returnable Items

The following items are non-returnable and non-refundable, except where they are defective, damaged, or incorrect:

  • All made-to-order apparel and accessories

  • Items purchased during final sale promotions (where clearly marked “Final Sale”)

  • Gift cards

6. Refund Process

If a refund is approved:

  • It will be processed to your original method of payment.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

We cannot refund:

  • Shipping fees (except where required by law, or where the issue is due to our error or a defective/incorrect item).

7. Late or Missing Refunds

If you have not received a refund after we have confirmed it was processed:

  1. Double-check your bank or card statement.

  2. Contact your bank or credit card company.

    • It may take some time before your refund is officially posted.

  3. If you have done all of this and still have not received your refund, contact us at velanfitofficial@gmail.com with your name and order number.

8. Items Lost in Transit

If your order appears to be lost in transit:

  • Please refer to our Shipping Policy for detailed steps.

  • Once a package is confirmed lost by the carrier/Printify, we will issue a replacement or refund depending on the situation.

9. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

Email: velanfitofficial@gmail.com


Brand: Velan

We’re here to help you resolve any issues with your order as smoothly as possible.